FREQUENTLY ASKED QUESTIONS
Yes, we strive to ensure that the product images on our website accurately represent the actual items. However, slight variations in color may occur due to lighting during photography or differences in screen settings. If you have concerns, feel free to contact our support team for more details about the product.
Your sales receipt will be emailed to you after completing your purchase. You can also log in to your account, go to the "My Orders" section, and view or download your receipt from there. If you checked out as a guest and didn’t receive your receipt, please contact our support team with your order details for assistance.
For general returns, you can contact our customer support team at our Live Chat or e-mail marketjunctiononline@gmail.com to initiate the process. However, some items, especially perishable or time-sensitive goods, should not be kept for more than 24–48 hours.
If you receive such an item and need to return it, please call us immediately at 0550205324 / 0598707432. We will guide you through the return process, arrange to collect the item, and ensure you receive the replacement or preferred quality as quickly as possible.
Your satisfaction is our priority, so don’t hesitate to contact us for assistance.
We do our best to restock popular items as soon as possible. If an item is out of stock, you can sign up for restock notifications, and we will alert you once it becomes available again. If you have any specific questions about restocking, feel free to contact our customer support team for more information.
If your order hasn’t been processed yet, you may change or cancel it. Contact our support team at 0598707432 or marketjunctiononline@gmail.com as soon as possible.
Click on "Forgot Password" at the login page, enter your registered email, and follow the instructions to reset your password.
Currently, we do not offer cash on delivery as a payment option. However, we plan to introduce this feature next month, God willing. Please stay tuned for updates, and feel free to contact our customer support team for any further inquiries.
Enter your promo code during checkout in the "Apply Coupon" field. The discount will be reflected in your total before payment.
We offer several convenient payment methods for your purchase. You can use Mobile Money on any network, as well as Credit Cards and PayPal. Choose the option that best suits you during checkout. If you have any questions regarding payment, feel free to reach out to our customer support team.
Currently, we only offer delivery within Ghana, specifically in the Greater Accra area. However, we are working to expand our delivery services to all regions in Ghana very soon. Stay tuned for updates, and thank you for your patience!
